Implementation Lead

About Freeday

Freeday is a rapidly growing SaaS scaleup, based in Rotterdam. Freeday provides innovative solutions to help businesses streamline their operations and improve productivity. Freeday is dedicated to empowering companies with the tools they need to succeed in today's fast-paced digital landscape;

Freeday strives to be Europe's leading digital staffing platform. Outsource boring repetitive tasks. Teams build their own digital workforce to unlock their productive capacities;

At Freeday, organisations hire digital employees (robots) to assist their office teams by taking over repetitive tasks;

Typical Freeday customers are Young Capital, Dura Vermeer and TUI.

Freeday was founded in 2020 by Marcus Groeneveld and Toon van Bodegom. The inception of Freeday was based on the idea to create the largest staffing agency for digital employees in Europe.

As Marcus puts it: “Many people ask us where the name Freeday comes from? It’s really just a derivative of Friday, because we think everyone should be free on Friday. An explanation with a wink, but we are serious about it! Imagine the progress we could achieve once our creative and productive capacities are fully unlocked. The time and attention we could spend on improving ourselves, our clients, our businesses, and our very way of working and living. That’s why Freeday helps organizations to build and adopt their own digital workforce”.

About the role

Freeday is seeking a Client-Facing Implementation Lead with strong decisiveness and communication skills to ensure the successful delivery of Freeday software solutions to clients;

You will be responsible for managing the end-to-end project life cycle, collaborating with cross-functional teams, and serving as the primary point of contact for clients.

Responsibilities:

• Manage end-to-end project life cycle, from initiation through to completion, ensuring timely delivery and exceptional quality;

• Act as the primary point of contact for clients, providing regular updates, addressing any concerns and maintaining strong relationships;

• Collaborate with cross-functional teams including sales, development, and account management to ensure client needs are met and project objectives are achieved;

• Develop and maintain comprehensive project plans, outlining project scope, goals, deliverables, timelines, and resource requirements;

• Proactively identify and mitigate risks, addressing any obstacles to ensure project success;

• Monitor project progress, communicating status updates to clients and internal stakeholders;

• Continuously improve project management processes and best practices to drive efficiency and effectiveness within the team;

• Conduct post-project evaluations to identify areas for improvement and implement necessary changes.

Job requirements

Functional

• Bachelor's degree;

• 3-5 years of experience in project management, preferably in the SaaS industry;

• Proven track record of successfully managing and delivering complex projects;

• Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., Asana, Trello, Basecamp);

• Excellent communication, interpersonal, and problem-solving skills;

• Green Belt, PRINCE2, or other project management certifications are a plus.

Personal

• Responsible: accountable for your actions and decisions, ensuring that projects are delivered on time and within budget. You should also be able to admit when you've made a mistake and learn from it;

• Leadership: take charge and lead a team towards a common goal. You should be able to inspire, motivate, and guide your team members, as well as delegate tasks effectively;

• Assertive: You should be able to maintain a positive working environment, but you should also know when to be assertive and stand your ground. This might involve making difficult decisions, addressing underperformance, or managing conflicts within the team;

• Decisive: manage tight deadlines and make important decisions quickly. Being decisive enables you to choose the best course of action, even in high-pressure situations;

• Adaptive: being able to adapt to changing circumstances, whether that's adjusting to new project requirements or managing unexpected challenges;

• Problem Solver: excellent problem-solving skills, allowing you to identify issues and develop effective solutions;

• Empathetic: Understanding and relating to team members and stakeholders is essential. Empathy enables you to foster strong relationships and manage expectations;

• Excellent Communicator: communicate effectively with team members, clients and stakeholders, ensuring that everyone is aligned on project goals and expectations;

• Time Management: Balancing multiple projects and priorities is key, making excellent time management skills essential;

• Calm Under Pressure: Projects can often involve high-stress situations, you must be able to remain calm and focused in the face of challenges.

• By embodying these traits, an Implementation Lead can successfully manage and deliver projects, as well as maintain a positive and productive working environment for their team.

Interested?