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Account Manager

Freeday provides innovative solutions to help businesses streamline their operations and improve productivity.
Regio Rotterdam
Accountmanagement
IT
Doorlopende werving

About Freeday

Freeday is a rapidly growing SaaS scaleup, based in Rotterdam. Freeday provides innovative solutions to help businesses streamline their operations and improve productivity. Freeday is dedicated to empowering companies with the tools they need to succeed in today's fast-paced digital landscape;

Freeday strives to be Europe's leading digital staffing platform. Outsource boring repetitive tasks. Teams build their own digital workforce to unlock their productive capacities;

At Freeday, organisations hire digital employees (robots) to assist their office teams by taking over repetitive tasks;

Typical Freeday customers are Young Capital, Dura Vermeer and TUI.

Freeday was founded in 2020 by Marcus Groeneveld and Toon van Bodegom. The inception of Freeday was based on the idea to create the largest staffing agency for digital employees in Europe.

As Marcus puts it: “Many people ask us where the name Freeday comes from? It’s really just a derivative of Friday, because we think everyone should be free on Friday. An explanation with a wink, but we are serious about it! Imagine the progress we could achieve once our creative and productive capacities are fully unlocked. The time and attention we could spend on improving ourselves, our clients, our businesses, and our very way of working and living. That’s why Freeday helps organizations to build and adopt their own digital workforce”.

About the role

As an Account Manager at Freeday, you will be responsible for managing and nurturing relationships with valued clients. Your primary objective will be to understand their needs, provide exceptional service, and ensure their success with Freeday´s digital employee solutions.

What you’ll be doing

Build and maintain strong relationships with key clients, serving as their primary point of contact at Freeday.

  • Understand client requirements and goals, and effectively communicate them to internal teams.

  • Collaborate closely with the sales team during the onboarding process to ensure a seamless transition from sales to account management.

  • Serve as a trusted advisor to clients, providing guidance and insights on how to leverage Freeday´s digital employee solutions to improve their business processes.

  • Proactively identify upselling and cross-selling opportunities within existing accounts, and work closely with the sales team to maximize revenue generation.

  • Monitor client satisfaction and address any concerns or issues in a timely and effective manner.

  • Stay updated on industry trends, competitor activities, and emerging technologies to provide strategic recommendations to clients.

  • Collaborate with internal teams, including product development and customer implementation, to advocate for client needs and ensure a smooth client experience.

Job requirements

What you bring

  • Proven experience as an Account Manager or in a similar client-facing role.
  • Strong understanding of technology, automation, and digital solutions.
  • Excellent communication and interpersonal skills to build and maintain client relationships.
  • Demonstrated ability to understand client needs and translate them into actionable solutions.
  • Strategic thinking and problem-solving abilities to identify opportunities and address challenges.
  • Proactive and customer-focused approach, with the ability to manage multiple client accounts simultaneously.
  • Ability to thrive in a fast-paced, entrepreneurial environment.

What Freeday will offer you

  • A fast-growing and innovative work environment
  • Plenty of room for new initiatives and ideas
  • A driven team and no-nonsense culture
  • A competitive salary, pension plan, and travel expense reimbursement
  • A laptop to support your work effectively
  • Opportunities for professional development to improve every day
  • An incredibly friendly and inclusive atmosphere with regular social gatherings, sports events, and team activities.

Interested?

Freeday has partnered up with High Potential Academy in filling their vacancies.
Please contact Marie Louise if you have interest in this vacancy.
Account Manager
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